Documark Survey 1. Please rate your experience with Documark.  First Time Using Documark         This user does not have much         experience with Documark or         has never used Documark before.  I'm A Beginner         This user knows how to open         Documark. They also know         how to find and open documents.  I'm An Average User         This user can do eveything the         beginner does plus they can install         Documark, use Acrobat Reader         Tools, and navigate to documents.  I'm A Expert User         This user can do eveything the         average user does plus they can         use Online Updates, run diagnostic         tools, and create part orders. 2. Select a category that best describes your job function?  Service Technician  Sales Person  Medical / Dental Professional  Other   3. When solving an issue with a Midmark product, rank each medium     according to which one you would use first. Medium Use 1st        Use 2nd     Use 3rd       Use 4th Documark CD's                                                             Documark.com                                                             Paper                                                             Phone                                                             4. Why do you prefer your "Use 1st" choice from Question #3?     Explain. 5. When using Documark, what view do you use?     What is the difference? Click Here  Tree View  Classic View 6. Rate how easy it is to navigate through Documark from     1 (Hard to Navigate) to 10 (Easy to Navigate).  Hard Easy         1   2   3   4   5   6   7   8   9  10 7. What type of Internet connection does your business use?  High-Speed Connection  Dial-up Connection  No Internet Connection   8. When you installed Documark on your computer system did you...  Install All Content To Your Computer  NOT Install All Content To Your Computer  I Did NOT Install the Documark Software 9. When ordering service parts do you...  Order Parts Using Documark Software / Fax Order Form  Order Parts Using Documark.com  Order Parts By Calling Midmark Directly  Order Parts Through Your Company  I Do NOT Order Service Parts 10. How often do you use Documark Online Updates to update      Documark content?  I Have Never Used Documark Online Updates  I Have Used Documark Online Updates A Couple Of Times  I Use Documark Online Updates Monthly  I Use Documark Online Updates Weekly  I Use Documark Online Updates Daily 11. Would you be interested in becoming a beta tester for future      Documark software releases? Beta testing allows our customers      to test new releases of Documark, provide feedback, and to help      provide a better Documark product.  No, I am not interested  Yes, my e-mail address is  12. Would a 1-800- voice recognition system for checking list      parts pricing by phone interest you instead of contacting our      service department?  Yes  No 13. Please provide any suggestions, additions, changes, or concerns      for Documark that would be helpful for future releases:      (In our efforts to improve Documark we may follow up on the results      of this survey please provide an e-mail or a phone number.)

INSTRUCTIONS To submit this form you must fill out all 13 questions. If you are having problems filling out the survey please e-mail documark@midmark.com for assistance. PRIVACY POLICY All information collected by this survey is used solely for the improvement of the Documark software. This information is NOT distributed to any 3rd party vendors and is kept private. For additional questions or concerns about our privacy policy please contact webmaster@midmark.com.

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